myPublicServices09 Opening Plenary
A liveblog by Amanda Gore
- Getting ready to start at myPublicSevices - James Munro, Director of Patient Opinion will be opening the conference
- http://post.ly/DT50 - My Public Services - opening session #mps09by BenjaminEllis via twitter edited by amandagore 11/26/2009 10:23:33 AM
- James explaining the background to the day - Why myPublicServices? prompted by experience of working on Patient Opinion over the past 5 years. Having met lots of people who want to do similar feedback ideas around public service - mypolice etc -sharing experiences, skills, obstacles, learning together - how do we relate from the outside inwards and the inside outwards to create public value?
- need to rethink what we mean by public services
- we see on patient opinion that as people share their experience they are giving back to the health service and the community - relationship between the user and the service: 'Your experience is your gift'
- it's not about being the recipient / consumer - it's about co-creating the services together
- using example of Iron Bridge - it was designed and built as if it was made of wood - because they didn't know how to do anything else - metaphors of the old technology with new technology
- Metaphors of the past may not work in the future - James Munro, brilliant iron bridge example #mps09by GeorgeJulian via twitter 11/26/2009 10:29:34 AM
- Patient choice in the NHS has given us the power to choose our services (as consumers) not to change them (as co-creators) #mps09by hadleybeeman via twitter 11/26/2009 10:30:03 AM
- now the practical info...
- #mps09: it'll be interactive, collaborative, co-creative says James from Patient Opinion. These people so get it.by williamheath via twitter 11/26/2009 10:30:06 AM
- Denise Stephens - Enabled by Design now up
- Denise from @enabledby up next at #mps09 - turning frustration into actionby GeorgeJulian via twitter 11/26/2009 10:34:41 AM
- She found the experience depressing, a constant reminder of her situation. So instead she found out what equipment she needed and started to look for mainstream alternatives that were more visually appealing and could fit within her home
- set up an online community as a platform to share experiences of using assistive equipment = enabled by design
- Rethinking #mps09 http://twitpic.com/qzrnwby brian_condon via twitter 11/26/2009 10:38:59 AM
by brian_condon via Twitpic 11/26/2009 10:39:00 AM- Question to my twitter followers - how many of you who aren't OTs know what 'assistive equipment is'?? @enabledby battling the bland #mps09by GeorgeJulian via twitter 11/26/2009 10:39:02 AM
- Yay #enabledbydesign kick off #mps09 - patient opinion's brownie points cup is overflowing!by scipmark via twitter 11/26/2009 10:39:09 AM
- @GeorgeJulian I think I do... But what's an OT? :) Occupational therapist? #mps09by hadleybeeman via twitter 11/26/2009 10:39:12 AM
- to turn her idea into something tangible she worked with Social Innovation camp - by end of weekend had prototype website and a business plan - www.sicamp.org/
- Denise is talking about how she set up Enabled by Design enabledbydesign.org
- [We are having some problems with the connection - apologies]
- Q What is your business model?
We've been thinking a lot about how to make it sustainable - we do user engagement really well so we think manufacturers will benefit from our expertise and do consulting - "Equipment provision feels like it's a bit stuck in the Dark Ages a little bit" and we think there is scope for lots of innovation
- "The system is quite closed" says Denise Stephens of Enabled by Design.
- user engagement is key - enabled by design want to partner with manufacturers to produce equipment that people with disabilities actually want to have around - deign for these products hasn't changed since the '70s - where's the innovation?
- next up - Tom Loosemore, 4ip
- nice mention for Innovation Exchange next practice network by enabledbydesign #mps09by ruthkennedy via twitter 11/26/2009 10:48:46 AM
- RT @pubstrat: Designing the process of design to improve design. Real power of recursion - Enabled by Design #mps09by ruthkennedy via twitter 11/26/2009 10:48:47 AM
- describes 4ip fund - www.4ip.org.uk
- Innovate, inspire change and make trouble in the public interest - Tom Loosemore from C4 #mps09by GeorgeJulian via twitter 11/26/2009 10:51:52 AM
- C4 public service with no public funding and ethos of innovation. Replicable model? #mps09by pubstrat via twitter 11/26/2009 10:51:55 AM
- #mps09 tom loosemore channel4 making trouble... Could be interesting... Watch this space...by kateebbutt via twitter 11/26/2009 10:53:03 AM
- C4 priorities: do things 1st, inspire change in people's lives, make trouble in public interest. @tomskitomski talking re @4ip #mps09by hadleybeeman via twitter 11/26/2009 10:53:06 AM
- "We are looking for truely transformational propositions" but he reminds us that Channel 4 is a business is looking for sustainable models.
- Tom - I believe that our values of 'do it first', 'inspire change', and 'start trouble in public interest' create a very powerful basis for inspirational public service ideas
- Taking risks...still looking for ideas. IMHO progress only comes from taking risks and making mistakes! #mps09by GeorgeJulian via twitter 11/26/2009 10:56:44 AM
- RT @katiekatetweets @GeorgeJulian nothing disability related tho George - 4iP don't like disability #mps09 <<< Really? You want me to ask?by GeorgeJulian via twitter 11/26/2009 10:57:31 AM
- http://bit.ly/8oCM1Y<iframe rel="" src="http://bit.ly/plugins/iframe?hashUrl=http%3A%2F%2Fbit.ly%2F8oCM1Y" name="bigurlframe" class="bigurlframe" allowtransparency="true" frameborder="0" scrolling="no"></iframe> #mps09 tom loosemore has a great reading of C4's purpose eg make trouble for public goodby scipmark via twitter 11/26/2009 10:58:26 AM
- "There are still government departments totally designed around physical geographical constraints - why do you need to do that?" Tom Loosemore of 4ip
- @tomskitomski has a damn good memory ;-) and just made a very good point about the next government #mps09by leebryant via twitter 11/26/2009 11:00:01 AM
- Focus on the 'my' and importance of language in politics...mypublicservices #mps09.by GeorgeJulian via twitter 11/26/2009 11:00:06 AM
- My public services not the same as fix govt website: 'my' is the key word. #mps09by pubstrat via twitter 11/26/2009 11:00:13 AM
- Tom- 10 years ago a friend and I built a website called upmystreet.com - at our own cost. Thinking about semantics - calling it 'my' - the importance of language in politics - the most important thing about today is that it's called MY public services, that we are taking control of the agenda
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